WELCOME TO LACNET!
Find here our Welcome Kit that will help you generate the complete Onboarding to our LACNet experience.
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The LACNet team welcomes you. First of all, we want to thank you for your confidence and congratulate you for being part of the smart internet for inclusion (III).
Here you will find the necessary information to know the details of your membership, the service that LACNet offers you, the service guarantee, the contact methods, and general information to deploy your node.
Today, you are already part of LACNet, the neutral and non-profit international association that enables the first blockchain network in the global public-permissive, production, and business grade.
We are proud to make available a unique network by being simultaneously open, governed, regulatory, ecological, and inclusive.
Therefore, we want to give you the best possible experience. We are committed to giving our best effort to help you grow your project through the use of our “digital highway” to deploy blockchain-based solutions with the potential to reach millions of people.
We are convinced that with your support, we will continue to drive the development of an inclusive, efficient, and safe blockchain ecosystem.
Thank you, and we are ready to move forward.
1) Announce your alliance and make a community!
In order to give you a warm welcome, generate community and publicize your enthusiasm to be part of LACNet, we invite you to download our SOCIAL MEDIA KIT welcome, which we would love to be shared on your social networks, By labeling and supporting the growth of more entities and impact projects in the region.
2) What does your membership include?
We have prepared for you an induction of the services that includes and how to make use of them:
1) Right to display the number of nodes contracted in your Assignment Agreement.
- Once you receive your credentials to use the osTicket platform, you can request through a ticket the permission of your e-node
2) Access the Service Platform, osTicket to create your support requests.
- The opening hours for requests created on the osTicket Service Platform will be from Monday to Friday from 10:00 AM to 7:00 PM Uruguay time UYT
- In case of reporting a case that requires Premium Support immediately, between 10:00 AM to 10:00 PM Uruguay time, you can call +598 2603-1111
3) Real-time monitoring tools
4) Resources
- Website
- GitHub
- LACChain Academy
- Documentation Site
- DLT Framework
- ID Framework
- Implement your first ERC20 and smart contracts for time-stamping (notarization)
- Implement and Interact with LACChain Verifiable ID Credential Registration Smart Contract
- Mechanism of rotation of validating nodes
- GAS Distribution Mechanism
- LACChain ID Demo Wallet
- Tutorials
3) First Steps
Add the[email protected] address in the secure sender list, the support team will contact you through that email address, so it is very important that it gets to your mailbox correctly.
Once the credentials are created on the platform, you will receive two emails.
- Welcome to osTicket
Informing that the account to use the Service Desk platform has been created.
- Os Ticket Staff Password Reset
Requesting the configuration of a new password for your user.
To allow your node, you only need to create a support request on the service platform and indicate the enode.
4) Our service guarantee
We want to make you feel our support, so we want to reaffirm our commitment so that your project develops in the most fluid, natural and with the potential it deserves. If at any time we are not complying with it, do not hesitate to contact us online direct to the email: [email protected] where we will take care of supporting you to find the best decision.
What is LACNet committed to
What the node operator is committed to
What is LACNet committed to
- Allow connection to the writer node network
- Ensure that the writer node can make one use of the Network per block, according to the contracted membership
- Provide technology support through your Operational Team for any technical problem of interaction between node and Network
- Coordinate protocol-level network fault scaling with Consensys Pegasys
- Provide access to the transactional history and public status of the Network in the event of failure or termination throughout the Network lifecycle and up to three months after the termination of Network service
- That the Network does not arbitrarily reject transactions as long as they are valid
- Allow access to the Network only to those entities that complete the established registration process, including the signing of the Assignment Agreement
- Notify the entity of any changes in Network policies with a minimum of 30 days
What the node operator is committed to
- Know and accept that in no case will some nodes be liable to others for damages directly or indirectly caused arising from any breach without serious fault of the maintenance commitments of the Network
- Include disclaimer clauses in your contracts with Network users and/or customers for LACNet
- Comply with applicable laws and regulations that regulate or regulate your activity or necessary for the execution of the Adscription Agreement, including especially those relating to the processing and protection of personal data
- Operate on the Net in a diligent manner, in the manner and conditions that it deems appropriate according to its own technical criteria, protecting infrastructure, security, quality and stability
- Take responsibility for the custody of the private key of your writer node and sign with this cryptographically all the transactions you send to the Network
- Assume full responsibility for the content of the transactions you send to the Network from your writing nodes. At the same time, it is exempt from liability for any transaction or data that has been sent to the Network by other writing nodes
- Not to assign or transfer the Contract of Assignment to any title, and to assume on its own all the costs and taxes derived from the development of its activity
- Designate a technical contact to serve as the point of contact with the LACNet Operational Team
5) Support LACNet
You can use our ticket system to request support for your LACNet node.
- For them you will need to enter the customer portal and log in. Enter the unique credentials provided by the computer which consists of a username and password.
- Then click on «new ticket» and complete the required information being as clear and specific as possible to be able to support you in a better way. don’t forget to categorize your ticket and give it a priority.
- When you’re ready, click «send».
- You will receive a notification that your ticket has been received, every ticket will be answered within 24 working hours.
- Do not forget when closing a ticket to issue your evaluation, this will help us to improve our services.
6) Directory of contacts
Users authorized by the entity can make their requests for technical support related to technical problems of interaction between node and network, in the support system www.helpdesk.lac-net.net to report network incidents.
General Contact Information:
- Comercial: [email protected]
- Communication, press and marketing: [email protected]
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